Privacy Policy
Van Research Innovation is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you interact with our website and services.
Overview
This Privacy Policy applies to all visitors and users of the Van Research Innovation website (van-aerogel.com). By using our website or submitting an inquiry, you agree to the practices described in this document.
Van Research Innovation ("Van-Research," "we," "us," or "our") operates as a manufacturer and supplier of nano-porous thermal insulation materials and thermal safety products. Our website serves as an information and inquiry channel for engineers, procurement managers, and technical buyers across industrial and battery markets globally.
We collect only the information necessary to respond to technical inquiries, deliver requested samples, and improve our website experience. We do not sell personal data to third parties.
Data We Collect
We collect information in two ways: data you provide to us directly, and data collected automatically when you use our website.
Information You Provide Directly
- Contact details: Name, work email address, company name, job title, and phone number submitted through inquiry or sample request forms.
- Project details: Application scenarios, temperature requirements, material specifications, testing requirements, and other technical information shared to facilitate product recommendations.
- Communications: Messages, emails, and correspondence sent to our team.
Information Collected Automatically
- Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths.
- Device and technical data: IP address, browser type, operating system, screen resolution, and device identifiers.
- Geographic data: Approximate location derived from IP address at the country or region level.
Form Submissions
When you submit a form on our website -- including engineering inquiry forms, sample request forms, and newsletter sign-ups -- we collect the information you provide to respond to your request and progress your project.
- To respond to technical questions and route your inquiry to the appropriate engineer.
- To prepare and ship product samples and technical data sheets.
- To track project progress through our validation and sales process.
- To send follow-up communications relevant to your inquiry (you may opt out at any time).
We will not use your submitted information to send unrelated marketing communications without your consent. Technical project data you share is treated as confidential and used only to support your project.
Third-Party Services
Our website uses a limited set of third-party services to operate and improve. Each service may process some data about your visit in accordance with their own privacy policies.
Website Analytics
OptionalWe may use services such as Google Analytics to understand aggregate website usage. This may involve cookies and the collection of anonymized IP addresses. You can opt out via browser settings or the Google Analytics opt-out tool.
Email & CRM Infrastructure
OperationalForm submissions are processed through our email and CRM systems. Contact information may be stored in a CRM platform to manage project follow-up. We select providers who adhere to appropriate data protection standards.
Hosting & Content Delivery
InfrastructureOur website is hosted on servers that may process your IP address and request logs as part of standard web infrastructure operations. Logs are used for security monitoring and are not used for profiling.
We do not sell, rent, or exchange your personal data with third parties for their own marketing purposes. Data shared with service providers is limited to what is necessary for them to perform their function.
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and business obligations.
From the date of last contact or project closure, unless an ongoing business relationship exists.
Order, delivery, and payment records retained for accounting and regulatory compliance purposes.
Aggregated and anonymized website usage data, aligned with standard analytics platform defaults.
After the applicable retention period, data is securely deleted or anonymized. You may request earlier deletion of your personal data -- see Section 07 for your rights.
Your Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal data. We respect these rights and will respond to valid requests within a reasonable timeframe (typically within 30 days).
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request that inaccurate or incomplete data be corrected.
Right to Deletion
Request erasure of your personal data, subject to legal retention requirements.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format where technically feasible.
Right to Withdraw Consent
Opt out of communications or processing based on consent at any time.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information has been handled, please contact us:
We aim to respond to all privacy-related requests within 30 calendar days. For complex requests, we will notify you of any extension within the initial 30-day window.
Policy updates: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.
Van Research Innovation -- Privacy Policy · Last updated June 2025